FAQ
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Do you take walk-in's?
We take walk-ins. It's best to make appointment in the morning or call an hour before you would like to come in. Busy days mean we might not be able to take you in immediately. Always feel free to contact us via call, text, or email.
What are the cancellations, late arrivals, and no show policies?
In order to cancel a massage appointment, please call us. It's important that we know as soon as you know you won't make it so that we can fill the spot with a walk-in or future appointment. Cancellation should be within a three hour window frame, but we get it that there are emergencies. Feel free to call even if it's five minutes prior, no charge. It's important to tell us if you are running late. In order to not delay the next session please come on time.
I purchased a gift card. Does it expire? If so, when?
We keep it simple. All packages expire one year from the date of purchase.
What if I am a massage beginner and don't know what type of massage I need?
Massage is for all body types and conditions. Our massage therapist are here to direct you to getting the exact treatment plan you need. It's important to tell your therapist before, during, and after the massage about the pain level and whether you would like more or less pressure. If you don't know your pressure level, it is recommended you start with light pressure and work your way up. This will help the massage therapist to understand your body and help you.
What should I wear?
For any massage requiring oil, upper clothing needs to be taken off. Underwear is optional. If you are uncomfortable being unclothed, no need to worry. We have you covered the whole time, or you can opt for a fully clothed Thai Massage. For oil-based massages, only the area that is being worked on will be exposed. Keeping you safe and comfortable is our number one priority at LV.
What should I bring?
Just bring yourself. We provide the essentials like water and hot towels.
What time should I arrive for the session?
Please arrive 5-minutes prior to your scheduled massage. This ensures you have plenty of time to fill out the patient intake form and select the right massage therapy for you. Make sure to check in at the front desk upon arrival.
How much will a massage help?
Massage benefits can include: reduced stress and increased relaxation. Massage reduces pain and muscle soreness and tension. It also improves blood circulation, energy, and alertness.
Is it safe to get a massage if I am pregnant?
Massage during pregnancy is a safe treatment in general. Still there are precautions to keep in mind before receiving a prenatal massage. Ask your doctor first and foremost. We recommend after first trimester.
Is there an age requirement?
No. However, children's under the age of 17 must have a parent or guardian in the spa throughout the duration of the massage. The client and the parent guardian must also provide written consent before any services commence.
Do you offer gift cards?
Yes. You may purchase a digital gift card on our website or request a physical gift card at our spa.
Do you offer memberships?
Yes. You may purchase a membership on our website or in store.